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  • Spring Vacation is here. Water Park is Open All Day 4/12 -4/27  Check out Group Rates & Overnight Package specials. 

     

     

FAQ

 


Are day passes available for the use of CoCo Key Water Resort?

The water park is available to registered, overnight, water resort package guests at the CoCo Key Water Resort Hotel & Convention Center.   Day passes will be available to the general public on a capacity availability basis. Reserve your day passes early online! Note: Purchasing your tickets online is the only way to guarantee access into the Water Resort if you are not on a Water Resort package.

Do I need a wristband to gain entry into the park?

All guests entering the park must be wearing a wristband. Any guests inside the water resort without a wristband will be asked to visit the front desk of the water resort in order to purchase entry into the park.

How long are the wristbands valid?
Day pass guests: Daily color-coded wristbands issued at the water park front desk are valid during normal operating hours for the day of purchase. Please check the Hours of Operation Calendar.
Overnight package guests: Daily color-coded wristbands issued from the hotel front desk at check in are valid during normal operating hours during your stay. Please check with particular package information for exact timing.

 

What happens if a wristband needs to be adjusted or is lost?

Guests with a wristband in need of an adjustment must have the Front Desk remove and replace the wristband. Lost wristbands will be replaced with a full price fee.

What does "Subject to availability/Blockout dates may apply" mean on a coupon or a complimentary pass I have received?

Subject to availability pertains to the parks capacity limit. This means that we only allow a certain amount of guest into the Water Resort to ensure safety and guest satisfaction. If the park it full that day, the voucher cannot be used that day as the park met its capacity level and is full. 

Block-out dates can apply to certain holidays, vacations or special events going on in the park. During Block-out dates the voucher cannot be used at the Water Resort. You may be able to acquire regular tickets by purchasing them online in advance. 
***Please note- The Water Resort does sell out in advance. The only way to guarantee admission to the Water Resort on a particular day is to purchase a Water Resort Package at the hotel or Day Passes online in advanced.

Do I have to pay for my child if they are under 2 years of age?

All little swimmers under the age of 2 will gain free admittance into the park. Swimmers 2 and over must pay full price to receive a wristband. 

Are there any height restrictions for children riding the slides?

For the safety of all children, certain attractions do have height requirements even when accompanied by an adult. The tower slides in CoCo Key Water Resort have a height minimum of 42" to ride the body slide and 48" to ride the tube slides.  Parrot's Perch slides have a minimum height requirement of 40 inches.

Is there a dress code in the resort?

Inside the water park guests wishing to participate in swimming activities must be wearing a lined swim suit.  Water resort attire is appropriate only when inside Coco Key.  Outside of the water park, shirts, shoes, and shorts are required. This includes all lobby areas, arcade, hotel, restaurants and any common areas.

What is the age requirement for The Palm Grotto Spa (hot tub)?

The Palm Grotto Spa (hot tub) is for adults age 18 and over. For the health and safety of all our guests, children are not permitted even if accompanied by an adult.

Are towels provided or do guests bring their own?

Guests are advised to bring their own towels from home. CoCo Key does not provide towels to day pass guests.

Are children that wear regular diapers permitted in the water resort?

Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee. Please use the changing facilities located in the rest rooms to change diapers.

What is your Weather Policy?

CoCo Key Water Resorts takes the safety of our guests very seriously.  As a result we follow specific guidelines with regards to inclement weather.  During periods of inclement weather some or all attractions may cease operation temporarily.  This includes outdoor attractions as well as indoor attractions which are affected by lightning storms.  In the event that some or all attractions are temporarily shut down for inclement weather, CoCo Key will make every effort to reopen attractions as soon as conditions permit safe operation.

Can guests bring their own outside food and drinks into CoCo Key Water Resort?

Because CoCo Key Water Resort is concerned about your safety, glass containers, coolers, ice chests as well as outside food and beverages of any kind are not permitted inside the park. For guest convenience a Pizza Hut Express, CoCo's Snack Shack, and the Wet Rooster Bar are located inside the water park.

Can baby food be brought into the water resort?

Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles\containers to protect little feet!

Is a traditional swimming pool available?

In addition to the water park, CoCo Key Water Resort Hotel & Convention Center has a traditional recreational pool, for registered overnight guests, located inside the hotel. A fitness center is also available for those wishing to exercise during their visit.

What about water safety? Are there lifeguards?

We are vigilant about the safety and security of all guests. Licensed lifeguards staff CoCo Key Water Resort at all times during normal operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water resort. Please be sure non-swimmers or weak swimmers wear USCGA approved life vests. Complimentary life vests are available at CoCo Key as well on a first-come, first-served basis. The traditional swimming pool within the hotel is not staffed with lifeguards and children who visit the swimming pool must be accompanied by an adult.

Is CoCo Key Water Resort still the Holiday Inn Waterbury?

CoCo Key Water Resort is pleased to now be CoCo Key Water Resort Hotel & Convention Center. It is no  longer affiliated with  Holiday Inn. We are still at the same great location and as always offer overnight packages as well as day passes to enjoy our water resort.

What time is check in? When can we go to the Water Park?

Hotel check-in is at 4pm, but water resort package guests may start using the water park as soon as it opens for the day.  We recommend packing a separate beach bag with swim suits, flip flops,  towels etc. 

What if my friend wants to come visit us at the CoCo Key Water Resort?

Only overnight package and advanced purchase day pass guests have guaranteed admission into CoCo Key Water Resort. Additional guests will be on a first-come, first-served basis, in accordance with the water park's capacity. Reserve your day passes early online to guarantee admittance. Note: Purchasing your tickets online is the only way to guarantee access into the Water Resort if you are not on a Water Resort package.

What are check-in and check-out hours?

Check-in time is 4:00 p.m. or later, though every effort will be made to honor early check-in requests. Water park guests may use the water park and changing facilities  the entire day of  their check-in.  

Check-out time is 11:00 a.m. Strict compliance ensures arriving water resort guests timely access to clean accommodations and we ask that guests vacate their room by 11:00 a.m. on their scheduled departure date at which time the key card will expire.

If I am staying at CoCo Key Water Resort Hotel & Convention Center do I have access to the water park?

All guests who booked an overnight water resort package will be given wristbands to access the water park, when they check in. If a guest has only booked hotel rooms they will have to purchase their entry into the water resort or speak with the front desk regarding upgrading.

Can CoCo Key Water Resort be reserved for parties without an overnight guest room?

CoCo Key Water Resort accepts reservations for groups and birthday party packages with or without an overnight guest room on a space-available basis. 

What if I have a club or group that wants to experience the CoCo Key resort?

CoCo Key Water Resort is the ultimate place for a group outing. Special packages and rates are available. Call our Group Sales Managers at 203-706-1013 to book your group outing today!

Is there any place to get food and beverage at CoCo Key Indoor Water Resort?

Within CoCo Key Water Resort families can enjoy CoCo's Snack Shack & Pizza Hut Express. Beverages are also available at the Wet Rooster Bar, pending hours of operation. Off the hotel lobby we offer TradeWinds Restaurant with a full menu of salads, entrées, and modern American favorites. Our Grand Café is also available in the morning for light snacks and world-class coffees and teas. CoCo Cove snack shop, directly next to the hotel front desk is available 24 hours.

Are there changing areas and locker facilities available at CoCo Key Water Resort?

There are men's, women's, and family changing/rest room areas available, complete with lockers as well as showers. Lockers are available for rent on a first-come, first-served basis.

Is there an arcade or game room in the water resort?

CoCo Key Water Resort's Key Quest Arcade features over 55 state-of-the-art electronic games and a full-service ticket redemption center.

I have a comment/concern that I would like to speak with the Water Resort Director about. When is the best time to contact them?

You may email or call and leave a message for the Water Resort Director at any time. However, as our current weekday hours vary, the best time to contact the Water Resort Director or to expect a response is Thursday-Sunday.

Does CoCo Key Water Resort Accept Donation Requests?

Yes. CoCo Key Water Resort is committed to supporting its community and tries to accommodate as many requests as possible. Due to the overwhelming number of requests, CoCo Key limits donations to town and statewide non-profits that directly benefit children or educational causes. 

All donation requests must be submitted electronically by emailing info@cocokeybury.com

***Please be advised due to the volume of requests only organizations selected will receive notice via mail within 21 days. Submission of a request does not guarantee a donation.


CoCo Key Water Resort - Hotel - Convention Center Waterbury 3580 East Main Street Waterbury, Connecticut 06705 United States Phone: (203) 706-1000 Fax: (203) 755-1555
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